MasterMeb

Challenge & Goal

How to Build Trust and Simplify a Complex Ordering Process?
The Problem:
MasterMeb had a high-quality product, but their old website was low-trust, and the quote request process was confusing, requiring constant calls.
Our Goal:
To transform the site into a trustworthy tool that showcases quality and simplifies the client journey from idea to final order.

Our Solution

We conducted a deep audit of the customer journey, identifying that the biggest barrier was pricing and ambiguity. The UNIPLEX developed an intuitive, visual quote request process with clear steps. The design was elevated to a premium level to match the furniture quality, and sections for social proof and guarantees were integrated.

Results Achieved:

– Growth in qualified leads (ready-to-quote inquiries) by 35% within 3 months.

– Reduction in basic inquiry calls due to clear visual answers on the site.

– Created a solid visual brand that allowed MasterMeb to increase their average order value (AOV) by 15%.